Having stayed at the Regency a number of times before, we were quite confident that we would have the same experience -- a luxurious, top-notch hotel in the finest neighborhood in NY. Well, the neighborhood hasn't changed - plenty of shopping, restaurants, and Central Park close by, but the hotel itself has sadly seen better days. From the lobby to...

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The main problem with this hotel is the supercilious, indolent staff especially management. We waited for over 2 hours in the lobby after the advertised check-in time for our room to be ready with not so much as a drink or an apology. Eventually, I insisted that the duty manager get off her backside and check our room did we...

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My husband and I took my niece to NYC to celebrate her 21st birthday. We used our Disney Vacation Club points for the stay. I have to say I was concerned after I read the recent reviews on trip advisor but I was pleasantly surprised with the hotel (other reviewers had outdated and dirty rooms). Upon our check in, we...

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We recently stayed at this hotel and could not praise the service we received highly enough. In particular, we would like to thank Craig Kind, the Front of House Manager, for his excellent care and attention. We were upgraded to a beautiful suite which made our stay all the more enjoyable. Every memeber of staff was most pleasant and obliging....

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Checked in 5/12/2011. We asked if we could get a room with a view, but that request was ignored. Room 1105 was not a welcoming sight. The bathroom door was rotting and very hard to close from the warping. Mold issues on the marble tiles and the toilet was stained, very unsanitary look. Room was furnished with old carpet and...

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We didn't expect the best room in the house because we used our Disney Concierge points to book. But we were surprised that the Regency had such an awful room. Dated furniture and old bath with dirty molding and tile. I am a Loews Silver Rewards member - but this is not up to the usual Loews I'm accustomed to.

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I've just spent a week at the Loews Regency (booked via expedia on a secret saver deal). The Upper East Side location was exactly what I was looking for: close to Central Park and far away from the tourist haunts of midtown. The location of the hotel gives visitors the opportunity to experience the real NY (albeit from a priviledged...

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I had a dust-up with the Front-desk staff when I arrived but the Manager on Duty could not have been nicer and more than made-up for the snafu. I was in a inside room on the 6th floor which hasn't been updated in a while but it was quiet, very clean and the hotel staff were great. I would stay...

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We were greeted by name and made to feel "at home" in such a large city. The rooms were spacious, quiet and peaceful. The location was fantastic for both of our needs - business meeting and sight seeing. Preston, a junior doorman, was a gem. Lilies filled the lobby, giving it a wonderful scent to be greeted with as I...

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