We liked our room on the 9th floor, which had a great view, was spacious and clean. Attention in the hotel was also good and very friendly. It is slightly remote, about 10 to 15 minutes walk to the closest metro station, and about 20 minutes to Central Park.

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It was our first trip to Manhatten and we stayed 8 nights in a "deluxe room" with 2 queen beds on 6th floor - no upgrades at all. Yes, you can hear the Queensboro Bridge traffic. Yes, there is a lot of traffic on York Ave. Yes, it is located 0.6 miles from the closest subway. The minibar contains no...

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My husband and I booked a standard (queen-bed) room and after checking in found out that the manager had "upgraded" us to a room with two double beds. We complained about how the smaller beds were not an "upgrade", so the staff attempted to switch us to a second-floor room with a king bed, but it was WAY too loud...

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Very poor service in the hotel. We were charged unfairly mini bar expenses, key cards stopped working in the middle of our stay, personnel was constantly in and out of the room (housekeepers, more towels, chocolates, all done separately and by different personnel) and the hotel bar was ridiculously expensive. The mini bar charges were the weirdest thing, it seems...

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I stayed for a mere two nights after staying in a Hostel in NYC with a friend. I had decided to book a hotel for the nights I was on my own in New York. The Hotel Bentley is a converted office block and it fails to disappoint from the moment you walk through the doors. The hotel feels very...

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Upon check in A/C was not working, was fixed quickly. The mini bar was unplugged with a note saying do not plug in so therefore all drinks were hot. After spending all day in the city when we came back the lights and tv did not work. Called front desk, sent maintenance up. He messed with the switch then left,...

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Does any one know how to get in touch with bentley hotel? I stayed there for my 21st birthday for 4 nights all payed for BEFORE! At check out we had two things out the mini bar which probably added up to £18 and got a receipt for that, now a few days later, i still have a waiting transaction...

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My wife and I stayed at this hotel for 7 nights, from 2 to 9 May ’11. The first problem we encountered, on arrival, was that at 15:00 hours, check in time, the room was not ready and we had to wait for an additional hour and a half in the lobby. Then we found out that the internet services...

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We stayed at The Bentley April 29-May 2, 2011. We chose the Bentley because we stayed there 3 years ago and remembered it being very nice. My sister booked online and paid in full when she booked. She called the day before we left to confirm that we would be in late and we had booked a room with 2...

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