The hotel is very average for a Grand Hyatt. I travel to New York often for work and pleasure and try different hotels. This one will not be a repeat visit. I understand that it is currently under construction for renovation, but you get here is typical "big hotel" service, but a bit less than what you would expect from...

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Just a five minute walk from Time Square, 10 minutes from the UN HQ and slap bang on top of Grand Central - this hotel was awesome! We stayed there on our honeymoon. On check in when the staff realised we were honeymooning, we were made a real fuss of. An upgraded room, overlooking 42nd Street and the entrance to...

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A great hotel and staff very courteous and the initial room was not satisfactory and they changed our room no problems. We were on 28th floor overlooking 42nd St and view was fantastic. The hotel is old but undergoing a facelift. We were not inconvenienced by any noise from building works and overall could not fault the hotel. Rooms were...

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There were pros and cons of this hotel, but overall, I was dissapointed with the quality of the hotel and its management. I was apparently lucky enough to have a refurbished king bedroom, but I thought it was the older model because the wallpaper was already peeling off and the ipod dock was broken. There was no coffee or complimentary...

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Service experienced - excellent. View from room was ok - but we were not paying top rate and were an easy walk to all the main attractions. Spotlessly clean and no bed bugs; this was my one worry before staying in New York. Liked the friendly, helpful staff who went out of their way to ensure we got all the...

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The hotel was more expensive than what I have previously booked in NYC when travelling on holiday. We booked through a business travel agent who gave us a voucher for our stay confirming a twin room and that cost was covered by the voucher. We arrived to find ourself booked into the wrong type of room (king with pull out...

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One of those hotels that should be ripped down and started again, rather than undergoing a (noisy) refurbishment. The location is superb right next to Grand Central, but the grandeur of the station only underscores the draft, down-at-heel and plain scruffiness of the hotel. I had one of the so-called "upgraded" rooms - trendy with a bewildering array of lighting...

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The high points of this hotel are (1) the convenient location, right at Grand Central Station, (2) the friendly and helpful staff, and (3) the comfortable beds. This was a business trip with use of some of the meeting rooms. When you check in, but sure to remember to ask for their vouchers for a free coffee or bottle of...

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I stayed at the hyatt for two days for business. The room was perfectly adequate. The location was superb. Grand Central station is next door. I walked to the Empire State Building, the NY Public Library and Bryant Park, St. Patrick's Cathedral, Central park, and the UN building. Times Square is an easy walk down 42nd street. I have two...

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