Love this hotel. Michelene Zuli was my front desk help, and did an excellent job. Everyone at hotel very helpful and friendly.
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Empire Hotel
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What travelers say about Empire Hotel
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1-10 of 840 reviews
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Love this hotel. Michelene Zuli was my front desk help, and did an excellent job. Everyone at hotel very helpful and friendly.
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1 person found this review helpful My first time ever writing a review on Trip Advisor. This is one of the worst hotels I've stayed at in NYC. It is quite outdated. I got a good deal for my 3 night stay however through Travel Zoo at $189/night. The outdated A/C was very loud. You can hear it turn on and off during the day and...
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I thought for awhile before writing this review because I am not the type of person 'who likes to complain for the sake of complaining' but rather a person who uses this site for what it is intended to 'advise' other travelers. If I had booked through a discounted website then indeed I would not be as apt to write...
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The location of this hotel was great. It was right next to Lincoln Center and close to Central Park. The decor of the room and lobby was interesting. Unfortunately, my room was small (not much bigger than the queen sized be in it. It was on floor one, inside, with a loud roof top air conditioner that roared all night....
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Though the location of the Empire hotel is extremely convenient to the Lincoln Center, Columbus Circle etc. the hotel itself is disappointing. The service is only fair (we had to request our room be cleaned after waiting all day - then it was done by a non-housekeeping staff member - no washcloths etc.)-though the desk staff was friendly and the...
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Just returned from a weekend stay at the Empire and it was GREAT. Apart from a miscommunication at the front desk regarding my initial arrival the stay was perfect. The room was a good size on the 5th floor. It was a double/double room with plenty of space for the two of us to spread out. The lobby was great...
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Don Chatham, Guest Relations Manager at Empire Hotel, responded to this review
May 30, 2011
Dear Guest,
Thank you very much for your positive feedback! We appreciate it immensely. It is wonderful to hear that you had such a memorable and pleasant experience. We are also simply thrilled to know that you found our staff friendly as well as courteous and our outlets and rooms comfortable and well appointed. We would love to welcome you...
more the rooms are small, and the service average. Room amenities are excellent.
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Don Chatham, Guest Relations Manager at Empire Hotel, responded to this review
May 30, 2011
Dear Guest,
Thank you very much for your feedback. All comments help us to learn form out guest’s experiences and grow as a team. Although I am thrilled to hear that you found our room amenities excellent, it is disappointing to know that we were not able to “wow” you on all levels. Please accept our sincerest apologies for this....
more I reserved a standard queen room on Expedia for $190/night. The website notes that these are queen beds, but our room wasn't even large enough to fit a queen bed. Instead we had a full size bed and a bathroom where you could barelythe door. I've stayed in NYC plenty of times and have never paid so much...
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Me and my boyfriend spent 4 nights at the Empire Hotel and i would highly recommend. The rooms were very well decorated, clean and had everything you need. The room was pretty small but that is New York for you but it was big enough for what you needed.The location was perfect. 2 min walk to Central Park, 10 min...
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The hotel is just across the street from Lincoln Center. It's not luxurious, but it's been renovated in the past decade, and the rooms, while very small, are completely serviceable.
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Jennifer Baldwin, Manager at Empire Hotel, responded to this review
May 23, 2011
Dear TokyoVisitor,
My name is Jennifer Baldwin and I am the Assistant General Manager of The Empire Hotel. Thank you for taking the time to post your feedback of our property on TripAdvisor. We look forward to welcoming you back to The Empire the next time your travels bring you to NYC.
Regards,
Jennifer Baldwin
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1-10 of 840 reviews
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