Staff knows the meaning of "excellent customer service"

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AS a frequent business traveler, hotels are important to me. I demand quality service, good clean attractive safe customer friendly hotels. The Times Square Hilton is the one hotel which time and time again gets top marks in all areas. To be greeted by doormen who say "welcome home" bell captains, like Kenny that always go above and beyond the...

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Hotel was in great location with access to tons of shopping and restaurants. Raquel was EXTREMELY helpful and very friendly. Wonderful view of Times Square. Only issue was bathroom as shower smelled like mildew - Raquel worked with housekeeping and they replaced it.

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The Hilton Times Square is like my home away from home. I travel to NYC regularly and - after numerous stays - have found the facility and staff wonderful in all regards. Bright, clean, well appointed rooms and hearty greetings from the staff when I visit are consistent - and consistently appreciated. They clearly make an effort to make me...

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I have stayed at Hilton Time Square for about an year and it is the best place to stay in New York. Front desk personal , Managers, Restaurant Staff - all were very friendly, courteous and did everything possible to make my stay comfortable. During my stay for 1 year I cannot remember a single incident where I did not...

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The professional, courteous and informative staff make staying @ the Hilton Times Square a pleasure. From the greeting @ street level to the welcome by the receptionist, all aspects have met and/or exceeded my expectations. The staff always acknowledges and thanks me for my "return visit". The location is perfect for my business meetings and convenient for entertaining (theater, restaurants)....

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Rooms are larger than Marriott's competing properties and price is often lower. Despite high traffic neighborhood, rooms are quiet. Smoking rooms actually available. Service from all was very good. Particular kudos should be extended to Raquel Ortiz who remembers all guests by name.

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I have been staying at this hotel each week for the past year and have had a wonderful experience. The rooms are large for NYC and surprisingly quiet considering how close the hotel is to Times Square. The breakfast buffet has a variety of hot and cold food – one of the best selections I have seen at any Hilton....

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When I am NYC I now stay at the Hilton Times Square - The location is perfect - AND YOU WILL NOT FIND A BETTER STAFF OR SERICE ANY WHERE - From Raquel at the front desk - to Jorge, Kenny , Omar and all the bell men - to Walcott and all staff at the lounge ( bar )...

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