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Fairfield Inn & Suites New York Manhattan/Chelsea


116 West 28th Street, New York City, NY 10001
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cweppes
New York City, New York
1 review
5 of 5 stars Reviewed May 20, 2011

This Fairfield Inn and Suites in Chelsea operates with the attention to detail and personal service consistent with many of the more expensive boutique hotels in the city. The central location, clean and updated rooms, and courteous staff make it a tremendous value whether traveling for business or pleasure. My fiance and I were traveling to New York to look...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
May 25, 2011

Dear Valued Guest, We read your review and are very happy to know you enjoyed your time at the Fairfield Inn & Suites Chelsea, and we hope to see you again very soon for your next stay in New York City! Sincerely, Andre Hammond General Manager more

IrishFan...
Lancaster, PA
63 reviews
4 of 5 stars Reviewed May 16, 2011
1
person found this review helpful

My wife & I stayed for a Saturday in NYC and were able to checkin early and store bags for our later departure. The front desk staff was very helpful and courteous! The location is excellent---walking distance to Penn Station. Rooms though are very small....basically "a bed & a shower." But appropriate for NYC. Breakfast is a nice setting and...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
May 17, 2011

Dear Valued Guest, We read your review and are very happy to know you enjoyed your time at the Fairfield Inn & Suites Chelsea, and we hope to see you again very soon for your next stay in New York City! Sincerely, Andre Hammond General Manager more

maryann20
Brentwood, United Kingdom
1 review
4 of 5 stars Reviewed May 16, 2011

Have just stayed twice over a 2 week period in this hotel. Very central, Buffet breakfast suited us although didnt try the microwabeable food not too keen on that. First visit our room was a little small, but we were upgraded after 1st night. Staff were extremely helpful, everytime we returned from our day out they would ask us how...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
May 17, 2011

Dear Valued Guest, We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was nice to hear about the front desk. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.... more

Sarah7644
Quincy, Massachusetts
11 reviews
2 of 5 stars Reviewed May 9, 2011

The rooms here are very nice (updated, clean and not a bad size for NYC) and the location is great. The lack of customer service my entire trip was very disappointing though (no rooms ready at check in, multiple times there was no staff at the desk, no valet or doorman to help with bags, etc.). During the check in...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
May 11, 2011

Dear Valued Guest, I reviewed your comments regarding your stay with us at the Fairfield Inn & Suites Chelsea. We do take all comments seriously and appreciate all the feedback we can get. I sincerely apologize for the lack of service we provided you during your visit with us. As a management team, we take all comments seriously and share... more

JamboAl
Ottawa
14 reviews
4 of 5 stars Reviewed April 28, 2011

I just wanted to echo what a lot of the people have said recently about this property. The hotel is fairly new and even though the rooms are small, they are very well designed to maximize the use of the limited space. Staff was extremely cheery and helpful which highlighted the trip. The location can't be beat and the smell...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
April 29, 2011

Dear Valued Guest, We read your review and are very happy to know you enjoyed your time at the Fairfield Inn & Suites Chelsea, and we hope to see you again very soon for your next stay in New York City! Sincerely, Andre Hammond General Manager more

Carrowdal...
Sussex UK
4 reviews
5 of 5 stars Reviewed April 23, 2011

Stayed 6 nights as a treat for daughter's 18th birthday. The staff could not be more helpful and friendly. Rooms are quite small but very well set out and equipped. Bathrooms good with large walk-in shower, vanity unity, plenty of towels. Beds very comfortable. Only a few rooms on each floor so very little disturbance from other guests etc. We...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
April 25, 2011

Dear Valued Guest, We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was very nice to hear that the hotel staff was helpful and friendly. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see... more

Twiddyand...
Outer Banks of North Carolina
6 reviews
5 of 5 stars Reviewed April 21, 2011

We came into town to watch a Yankees game and eat a wonderful steak house. Were able to do both and this hotel was perfect. Central location to other friends who lived in the city and we'd go back to this hotel in a heartbeat. Andrew at the front counter was terrific. Understands hospitality and was extremely professional.

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
April 25, 2011

Dear Valued Guest, We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was nice to hear that Andrew from the front desk was terrific,understands hospitality and was extremely professional. I will share your comments during our next staff meeting. Thank you so much for staying with us and... more

KingAtlan...
Atlantic City
22 reviews
3 of 5 stars Reviewed April 18, 2011

We visited NYC on April 16, 2011 to see a couple of Broadway shows (The Addams Family and Billy Elliott. Both were very good, but I liked the former better, but that's for another review.) For 30,000 Marriott points, my out of pocket cost at this hotel was zero. Because we checked into the hotel early, our upper floor room...

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6tareg
annapolis, md
60 reviews
3 of 5 stars Reviewed April 2, 2011
1
person found this review helpful

We had to spend the night in NY as we were taking a cruise the next day. As luck would have it, our Amtrak train from BWI was delayed as all rail traffic was between Washington DC and New York. We had no choice but to drive into the city. We paid for this hotel using our Marriott points. The...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
April 4, 2011

Dear Valued Guest, I reviewed your comments regarding your stay with us at the Fairfield Inn & Suites Chelsea. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the issue with not having a valet,or doorman present to help with your luggage and I hope you addressed it with the front... more

KathyPoe
Herndon, Virginia
2 reviews
5 of 5 stars Reviewed March 28, 2011
1
person found this review helpful

We stayed 3 nights. This Chelsea location is short 5 block walk to Bolt Bus drop-off spot (DC, Phily, Boston) at 33 St & 7th Ave (Penn Station area). Lovely wholesale flower markets adorn 28th St by hotel. Quiet street & quiet rooms. New hotel. High style. Breakfast included in price. Starbucks coffee/tee/hot chocolate available anytime, Easy walk to Times...

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Was this review helpful? Yes
Andre Hammond, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
April 4, 2011

Dear Valued Guest, We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It is nice to hear that our location worked perfectly for your needs. Thank you so much for staying with us and we hope to see you in the near future. Sincerely, Andre Hammond General Manager more

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