We've been staying at the Westin for years and have had no complaints, but we wanted to try the Intercontinental, as it was new. It did not disappoint. It's close to everything we wanted to be close to, the rooms were quiet, well laid out, and well decorated, and the staff were very helpful yet unobtrusive. It didn't hurt that...

more

We were very nervous to visit new York for the first time. Not speaking English very well and hearing bad stuff from people made us worry. We emailed the concierge ahead of time and got a quick answer everytime. Sonia arranged tickets for two shows and picked restaurants for us for all the days. When we arrived, everyone was so...

more

I loved this hotel in New York city and got an amazing deal through booking.com. Its in the middle of everything and conveniently located. For NY standards the room was big and spacious. It was really clean, super comfortable bed and loved the shower in bathroom. I would definitely stay again. The restaurant Todd English great food and service. Bar...

more

Central location, good views, but no club lounge for Ambassadors.

more

Overall the staff didn't seem to be very knowledgeble about what they were doing. My husband and I had a few mishaps where we had to wait far too long for the problem to be sorted. On one of the days we were there we asked the girl at reception to recommend for us a restaurant at a particular location...

more

Great service from the second we arrived. Check-in was easy and we were upgraded to a higher floor and a room that had a more kid-friendly bathroom. The room was very nice, with a large bathroom and more space than I expected. The view was great from the very large windows. The bathroom didn't have a tub for bathing the...

more

I enjoyed my stay the facility was great. However I have had the toughest time getting thru accounting to reverse the erroneous billing on my card. They told me it will take 3 days. Since then have not been able to speak to a human.

more

I spent 8 nights here recently, this hotel is very very nice, very spacious, the staff is very courteous and friendly. The Hotel itself is very nice, not overly modern, not overly classic, just a very straight forward hotel. The room was very spacious and comfortable with a huge bathroom and awesome shower. Very close to tons of restaurants on...

more

Had a great 3 night stay in May 2011, especially loved the bed and the bathroom! Great location right on the Subway entrance and a few blocks from all major theatres. Only problems: Our room on the 10th floor was next to a door that would be continuously slammed by staff which woke me up every morning. When we first...

more