I am staying here for two nights, and it is my second night. I just spotted a roach, relatively close to where I had my suit case. That staff here are great, the food is crap, and THERE WAS A ROACH IN MY ROOM!!!! The wireless is extremely slow.
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Crowne Plaza Hampton MarinaWhat travelers say about Crowne Plaza Hampton Marina
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1-10 of 49 reviews
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I am staying here for two nights, and it is my second night. I just spotted a roach, relatively close to where I had my suit case. That staff here are great, the food is crap, and THERE WAS A ROACH IN MY ROOM!!!! The wireless is extremely slow.
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 18, 2011
Thank you for bringing this situation to our attention. I was very shocked to read your comments. Please know that this is a completely isolated incident and that our pest control contractor treats each and every guest room once a quarter. Additionally our in-house Maintenance team pays special attention to potential situations that could attract pests. I was also disappointed...
more I stayed here during our conference and found that the staff was more than accommodating with clean rooms and great views of the area. The best part about the rooms are the floor to ceiling windows, and the whole nautical theme in the rooms adds a nice touch to the Marina Hotel scene. Most importantly I wanna thank the staff...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 12, 2011
Thank you for your feedback. We are elated that the service provided met or exceeded your expectations. At the Crowne Plaza Hampton Marina we strive for impeccable customer service and community relations. We are also pleased that you enjoyed our waterfront views and layout of both the guest rooms and the Regatta Grille Restaurant on site.
more 1 person found this review helpful We planned a trip to Hampton last minute to visit a family member right before Christmas. We actually booked the hotel on our way to Hampton. In the area, the hotel price ranges were $100+ a night, and in Hampton, that is a very bad deal! I called Crowne Plaza about 4 hours before our arrival and they said they...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 12, 2011
Thank you for review. We appreciate your most kind comments. We are often told that our hotel is a hidden secret. We are the only full service hotel on a marina within the Hampton Roads peninsula and the only downtown Hampton hotel. We are very pleased that the staff helped create a memorable experience and that the value you received...
more My room was rather spacious. There was a generous amount of desk space. The curtains don't close all the way, though (there's a small gap). This wasn't much of an issue for me. I had a flat-screen TV in my room, but it did not have HDTV. The walls can be a little thin, especially if the person next door...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 12, 2011
Thank you for your contribution to our site. We appreciate your review. Most of our rooms are oversized and contain a water view. All of our rooms were completely renovated in the final two months of the 2008 calendar year. Each room does contain a flat screen television and we have made some HD improvements recently. I was very sorry...
more Recently stayed in Hampton over the weekend before Valentine's day. Had a very clean room with a beautiful view of the Marina. Dinner at the Regatta Grill was wonderful, Lydia did an awesome job! The gentleman at the front desk, the manager on duty I believe, was great, had a wonderful voice! I will definitely visit the Crown Plaza next...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 12, 2011
Thank you for your contributions to our site. We are very pleased that the service provided in our restaurant was so memorable that you were able to recall your server's name. We appreciate the fact that you enjoyed the view and were happy with the cleanliness of your guest room. We will pass along your cordial comments regarding your experience...
more We had to travel to Hampton at the last minute due to death of my friend. I used Tripadvisor to find a hotel. The number 1 rated one was booked so we chose number 2 which was Crowne Plaza. We arrived early but the front desk was able to give us a room. They put us on the 8th floor...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
February 18, 2011
Thank you for sharing your positive experience. We are delighted that you enjoyed your stay and appreciate your feedback. Refrigerators are available, however; we do not have guest room microwaves. Our hotel was completely renovated in 2009. We will certainly consider your suggestion in any upcoming guest room modifications.
more Stayed for a company party that was held in one of the ballrooms. Not so nice service when we checked in, got a lot of attitude just for asking if we needed a key to get into the parking garage. Event was wonderful, great service throughout dinner, drinks, and dancing. Rooms are nice and a good size. Pretty good views...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
February 18, 2011
Thank you for sharing details about our hotel and your experience. We are delighted that you enjoyed your party. At the Crowne Plaza Hampton Marina we are 100% committed to guest satisfaction and loyalty. Your comments have been shared with our Front Office team. I would like to sincerely apologize and assure you that this is not the type of...
more A small/moderate size convention hotel, the Crowne Plaza provides all of the standard amenities you would expect from a 3 star hotel. The basics are in place: comfortable and well-appointed rooms, restaurant/bar with room service, pool / business center / fitness center. The decor is very well done, with a consistent (but not overdone) nautical theme befitting its location at...
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John_DePiro, General Manager at Crowne Plaza Hampton Marina, responded to this review
May 12, 2011
Thank you for your candid feedback. We are most appreciative that you found the service to be uniformly pleasant throughout the hotel. Since your December visit we have upgraded our preventative maintenance team and process. We firmly believe that we will meet all of your expectations upon your next return. We have reviewed your comments with our culinary team. Sorry...
more We came for a wedding in Hampton, VA and the reception was at the hotel. The wedding block rate was $79, be we were only able to get that rate for one night since we booked late. We paid $130 for the second night. When we showed up, they had an upgraded room available on the top floor overlooking the...
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Easy access, watch out, Poilce are on the look out in this area. I was only there one day and and saw three people get stopped in front of the Hotel. Nice view, front desk very help full. There's an on going problum with noise from the heating systems in the rooms. I reserved a room on the 9th floor...
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