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We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari. Doubletree Cleveland Downtown / Lakeside Hotel
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Doubletree Cleveland Downtown / Lakeside
TripAdvisor Popularity Index
Ranked #12 for business in Cleveland
“Hoping for a bit better”
May 22, 2011
- Hoosierland
“Beautiful Room”
Apr 25, 2011
- lovetotravel1285
Call now to book: 1-800-45-HOTEL from hotels.com
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What travelers say about Doubletree Cleveland Downtown / Lakeside
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1-10 of 126 reviews
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Highland IN
2 reviews
I am a bit disappointed in this hotel. It seemed that every question I asked staff was incorrectly answered about the hotel itself or the surrounding area (e.g. "Where is the restaurant" or "What time does the R&R Hall of Fame").. Be aware this hotel lies next to a private airport and train tracks (if I had known, I...
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Doubletree33, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
May 25, 2011
First let me start by saying I am sorry for the inconveniences you encountered while staying with us. We take the feedback seriously and strive to address them daily. While some of the external factors cannot be controlled, Service and Basic information can. Thank you for the kind regards to our staff. I will assure you these comments will be...
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Farnborough, United Kingdom
1 person found this review helpful We stayed here for one night and only paid about £60 for the room so we weren't expecting much. Our room was beautiful, everything looked brand new and the bed was really comfy. We ordered room service and the food was excellent. The location is not great but that did not matter for us as we were just passing through....
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Richmond Hill, Canada
2 reviews
2 people found this review helpful Did a few hours of research with all hotels in the Rock and Roll Hall of Fame area downtown Cleveland, and the Doubletree came up tops! We booked the Hall of Fame package which included 2 tickets to the HOF, parking and breakfast!! Upon arrival we were greeted by a pleasant and very welcoming front desk staff member.. check-in was...
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East Aurora, NY
2 people found this review helpful My teenage son and I stayed here for a night while visiting the Rock & Roll Hall of Fame. The walk was only 2 1/2 blocks so the location was excellent. The staff was very friendly and helpful and our room was decent. The beds were soft and the linens were clean. The only complaint was the sleep quality. Be...
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Doubletree33, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
April 25, 2011
Thank you for the kind words with regards to cleanliness and service, this is what sets us apart. Typically we do not get a lot of comments with regards to the airport and city noise, but will look into. I hope to have you back soon.
Thanks
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washington dc
2 reviews
Parking was 16 dollars, which is a little steep. The location was okay. We never recieved room service, called down to the front desk for clean sheets and towels and maid service later in the evening and that is what we got. Extra towels on our bed. Nothing was cleaned up at all. The hallways are dark and cold. To...
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Doubletree33, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
April 25, 2011
Thank you for taking the time to give us feedback. I certainly understand your concerns with the cost of parking and the lack of room service. We strive to make continuous improvements and feel it is important to hear about your stay. While I can assure you we take these comments seriously, we realize you have a choice. I hope...
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Michigan
We were there in Cleveland for a conference west of town, and then decided to check out the FILM FESTIVAL. Three of us girls were there for the weekend, and did an online reservation the morning we were to arrive, so got the guaranteed price with no cancellation policy. Reasonable rate for a nice hotel, but I do see people...
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Doubletree33, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
April 6, 2011
Thank you for sharing. It truly is good for the staff to hear the positive comments. We look forward to having you again.
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Beaverton, Oregon
2 people found this review helpful This was my wife's and my first trip to Cleveland. We were in town for two nights, so I booked this room because of the positive reviews and the very close proximity to the Rock & Roll Hall of Fame (a 5-minute walk from the hotel). We probably could have stayed farther away, as we later found out that Cleveland...
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Doubletree33, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
April 6, 2011
First, thank you for giving us such invaluable feedback. I do apologize for the experience with breakfast, as it should be a positive takeaway with the made to order omlets and selections provided. I have shared with my Chef and he too is addressing the issue. I am glad you enjoyed your experience otherwise and plan to return. I am...
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Cleveland, Ohio
1 review
Over the past four years, I've spent anywhere from 80-100 nights at this hotel. Everyone at the hotel is like family to me, from Housekeeping, to Restaurants, to Engineering, to Front Desk, to Management. Rooms have been re-done and I enjoy m time very much. If I need to call down for some reason, they respond immediately. If I had...
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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
March 22, 2011
Thank you so much for taking the time to give us your feedback. It is nice to hear the great comments about service, as that is what differentiates us many times. I do appreciate the comments with regards to the "quiet floors" and the door closers. I will pass these on and as we look at renovation projects in the...
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scottsdale
So we stayed here for New Years... yeah yeah, New Years in Cleveland. It was fun! The hotel had a great location, we could walk downtown, catch a cab easy, and we walked to the Browns game the next day. The hotel was fine. Parking was alittel tricky. The garage was full, but we lucked out. The garage attendant was...
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Charleston, West Virginia
1 review
2 people found this review helpful My parents and I stayed at the DoubleTree because of it's proximity to the Cleveland Clinic as my mother is having surgery. After a stay at a wonderful DoubleTree in D.C., I expected a very nice hotel...clean with friendly employees. However, both my parents' and my rooms were extremely dusty (could literally write in the dust) and after filling out...
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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review
March 2, 2011
Thank you for taking the time to give us the honest feedback from your recent stay. We receive and review these daily to help improve. I realize when you are here for the Clinic or any other reason, the last thing you want to deal with is your room being wrong. I can assure you these items have been addressed...
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1-10 of 126 reviews
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