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Hasbrouck Heights
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Hilton Hasbrouck Heights
TripAdvisor Popularity Index
“Pleasant Stay”
May 23, 2011
- traveler33951
“Don't arrive late, because they will sell your room to someone else!”
May 20, 2011
- LFPhileas
Call now to book: 1-800-45-HOTEL from hotels.com
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What travelers say about Hilton Hasbrouck Heights
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1-10 of 100 reviews
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Trumbull, Connecticut
2 reviews
My husband attended a meeting at the Hasbrouck Heights Hilton . I went with him for the 2 night stay. The room was clean. The bed was comfortable. There was a nice view of the NY skyline from the hospitality room the first night. The view from our room was of the parking lot. The guests ahead of us at...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
May 24, 2011
I’m glad you enjoyed the city view and our Hilton serenity bedding package, both favorites with our regular guests. I appreciate you sharing and have noted your comment about adding some additional seating to the lobby.
I hope we have the opportunity to serve you in the future.
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Cincinnati, Ohio
1 review
We arrived late on a Wednesday night, but since we had booked with Hilton.com, we didn't expect any problems. The first person in our group tried to check in and the young lady behind the desk quickly checked her screen and said she didn't have her reservation. So, I provided my name...and without looking at her screen, the young lady...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
May 24, 2011
Dear LFPhileas:
I do apologize for what you and your colleagues experienced at my hotel and understand your frustration. I was made aware of this incident the very next day and our research and communications with our central reservation system pointed to a system communication error that prevented your reservations from reaching the hotel. It was an extremely isolated incident...
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Mt. Laurel, NJ
May 16 is the date today. In reviews Manager seems to be responsive so I thought I would give it a try. Been here for 10 min and I dont know if I can stay. First, all the feedback about the keys are true. Walked in no problem, got ice, key doesn't work. And oh neither did the ice machine....
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
May 20, 2011
Dear crunkll:
Our goal is your satisfaction and for you to experience a problem-free stay however it seems on this occasion we did not deliver. We do try to resolve any service concerns personally on property I’m disappointed we did not. I’d be grateful if you could call me so that I could. My number is .
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Jeffersonville, New York
1 review
Front desk was not very intelligent. One of the room keys didn't work and when I told the girl, she just blankly stared at me. When discussing parking, I recieved similar blank stares. The website needs to be properly updated...said continental breakfast was included with our Skyline Room, but it wasn't. The only good thing about the hotel was the...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
May 20, 2011
Dear NYKNICKLY:
Thank you for your feedback and positive comments about our Hilton Bed. It is welcomed standard enjoyed by all of our guests.
I am naturally disappointed we did not meet your expectations and that there was some confusion on the services you were expecting. We always strive to ensure that you leave the hotel satisfied. Not having the...
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hasbruck heights
1 review
Folks I travel all over the US and the Caribean as a corporate pilot. and I have been in and out of this Hotel for years. I have stayed at numerous Hotels in this area and keep coming back to the Hilton Hasbrouck Heights. I am treated in the most courteous and professional manner anyone could expect. The people of...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
March 21, 2011
It is always is a pleasure to receive such recognition. Thank you for sharing and I will certainly let the team know.
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Lehighton, PA
1 review
I was welcomed and checked out at the main desk by a staff that seemed as happy to be working there as I was to finally arrive at my destination. They answered all inquiries regarding the surrounding community and hotel amenities in a friendly and pleasant manner. The room was updated with a contemporary feel, the bed was comfortable, and...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
February 16, 2011
We appreciate you sharing your recent experience. I'm glad you noticed our efforts in areas that are most important to our guests.
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London, United Kingdom
1 review
Got the room with a view I requested (and paid for). Room was clean, comfortable and well decorated. Room service, maids and desk staff polite and helpful. I can't understand the negative reports from some people. My only gripe is the 'extras' that have gradually been introduced. You pay an extra $10 a day for a city view, for $10...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
February 2, 2011
Thank you for taking the time to respond and we all appreciate your positive comments. The team truly enjoys hearing feedback such as you have provided. I hope we continue to have you as a loyal guest.
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Milwaukee, Wisconsin
1 review
Jennifer has the one quality that few understand, she has the welcoming smile and is always friendly and treats everyone as the only person that she is attending to. She even asked if she could make sure that the program on the TV was what we wanted to watch. It's those little things that make sure that you return to...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
January 20, 2011
We appreciate your feedback and I will make sure those team members you mentioned are recognized for their efforts. We all look forward to providing this same level of service during your future stays with us.
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nj
Friendly staff. Clean room......very comfortable. Friendly staff. Clean room......very comfortable.
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
January 9, 2011
We appreciate your positive comments and they will be shared with the team here at the hotel.
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Rome, New York
1 review
I have been staying at the Hilton Hasbrouck Heights for several years now and it is" the staff that makes a difference". The hotel is well run ,friendly staff ( Kathie at the desk) that make you feel welcomed, very clean inside and out, and rooms on the NY side provide a great view of the NYC skyline. If you...
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Craig Williams, General Manager at Hilton Hasbrouck Heights, responded to this review
December 10, 2010
I certainly agree with you that those team members you mentioned do go out of their way to ensure guest satisfaction. I’ll personally recognize them for their efforts. Our goal is always your complete satisfaction and to add value to your travel plans. I’m glad we met your expectations.
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1-10 of 100 reviews
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