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Concord

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BEST WESTERN Heritage Inn


Hotel class 2.0 of 5
4600 Clayton Road, Concord, CA 94521

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Gieg
5 reviews
3 of 5 stars Reviewed May 12, 2011

I thought of BW hotels as hit and miss until last year when I stayed in two excellent properties. I was looking forward to staying at this one in Concord. -Warmly greeted and check-in went smooth as butter. -Large non-smoking room looked like the pix on the website (nice). It smelled a bit musty but not enough to make me...

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geo_badge...
Sacramento, California
1 review
3 of 5 stars Reviewed January 14, 2011

The service at the desk was friendly during check-in and check-out. I was told upon check-in that the wireless Internet was not working, but that I could use the computer located in the lobby- which wasn't very appealing given the number of people in the large 4-story motel. However, I found that I was able to connect to the WiFi...

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kasbhai
seattle
1 review
2 of 5 stars Reviewed July 20, 2010

Friendly staff, but tatty curtains with holes, bathtub that drained VERY slowly, showerhead mounted sideways, took the pool out of service halfway through a very hot weekend. This place seems like it has not had proper maintenance for about 20 years. But I guess you get what you pay for.

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aguzada
El Paso, Texas
14 reviews
4 of 5 stars Reviewed February 24, 2010

My husband made this reservation without looking at reviews--I wondered what we would find after reading the terrible reviews. We found a very nice motel. Lovely, clean, modern room. Good location. Everything in place and as we expected. Absolutely no complaints for lodging of this type. Perhaps there is new management....

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VictimofF...
Hell
1 review
1 of 5 stars Reviewed February 7, 2010

Do not make a reservation with this hotel online. I reserved a room and recieved a confirmation, but when I arrived to check in, they told me they did not have my reservation. After the front desk staff spent a long time on the computer (which they did not appear to understand), they acknowledged my reservation, but told me they...

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carrie199...
California
1 review
5 of 5 stars Reviewed January 6, 2010

I was thrilled with not only the beautiful, clean room but the most wonderful service we were given by Karen at the Front Desk. She was kind and understanding and went out of her way to make our stay comfortable. The continental breakfast was delicious. We are going to make this a stop everytime we go up north! Plan to...

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tmgreen77...
So. California
14 reviews
4 of 5 stars Reviewed November 25, 2009

We arrived to the rythmic beats of cumbia music and the police arriving for a party in the meeting room at the motel. There were a lot of partygoers staying at the facility, so there was a lot of intermittant noise until about three in the morning. Having said this, it is a nice place...just avoid party nights.

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gualalala
Phoenix, AZ
1 review
1 of 5 stars Reviewed October 24, 2009

If you need a place to flop for a quick over night stay because you don't want to sleep at a rest area this is the place for you. If you expect customer service of any kind...stay clear. A simple question of where is there a working ice machine or when will the internet be working turns into a battle...

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Traveler1...
California
1 review
1 of 5 stars Reviewed December 10, 2008

The hotel was booked to near capacity, so there was no hot water. This is well-known to the employees at the property. They just shook their heads and apologized. Otherwise, the employees were very accomodating and tried their best. Breakfast was great. However, it is very difficult to get past the fact that you cannot take a shower, bath, or...

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x_overrat...
pacific nw
1 review
1 of 5 stars Reviewed August 1, 2008

What a horrible experience, smart mouthed general manager, cobwebs, dirty doors, fleas, and the icing on the cake the person dumping the old couch at the dumpster just across from our room. It was a horrible experience, do your self a favor, save your money and go to a motel 6!!

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