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The Westin Arlington Gateway
Arlington
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1-10 of 167 reviews
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Franklin
1 review
I spent two nights recently on business and was able to sample the rooms, catering and conference space. The guest rooms were well maintained and up-to-date. The catering service was better than average. I attended a sponsored cocktail and hors d'oeuvres function and enjoyed the food. An all-day corporate conference was held in the Westin's second floor rooms which provided...
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Virginia Beach, Virginia
1 review
I have never experienced a hotel with such awesome customer service! As we were checking in to our room, I mentioned to the concierge that we were there for our anniversary. After going out to dinner when we came back to our room, we found a bottle of champagne on ice, some chocolate covered strawberries, and a card signed by...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear kimuptegraph,
Thank you for choosing to spend such a special occasion with us! We endeavor to ensure these special moments are relaxing, invigorating, and well cared for. We have shared your kind comments with our team who truly enjoy being a part of these meaningful occasions. Be Well.
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Montreal, Canada
Service is surprisingly good all over at this Westin. From the entrance, to a very friendly and quick check-in, to every staff you encounter, the service is above expectation. This is a modern hotel. The lobby is very nice, although lacking sufficiant public space to hang around, have discussions or even work. The rooms are modern, clean and the bed,...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear Sylvainautourdumonde,
We are happy to hear we were able to surprise and delight you with our revitalizing service! Thank you for your recommendation and kind comments on our meeting services. Be Well.
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New Jersey
This is a great newer Balston area hotel conveniently located several blocks from the Balston metro. The hotel is only about 5 years old. The rooms and club are nice, but, club service is limited on weekends as to be expected due to few business travelers. Their recent rates have become more reasonable in line with some of the competitors....
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear tonytigerjaz,
Thank you for your recommendation of our ‘conveniently’ located hotel! We welcome you to indulge in our ‘great’ hotel and ‘reasonable’ rates again in the future. Be Inspired.
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Seattle, Washington
1 review
Absolutely awful hotel. I’ve been staying at Starwood hotels for 12 years and this was one of the worst check in experiences ever. Keys to the room didn’t work, so had to go back down to reception. Internet service was down for 4 hours for all guest rooms, and getting a straight answer from hotel staff as to why and...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear IlyaBu,
Thank you for your feedback and we sincerely apologize for your unpleasant experience. We can assure you your stay was uncharacteristic of our hotel and have discussed with our team ways to overcome similar issues. We hope you will give us the chance to offer you genuine Westin service in the future. Be Well.
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Montville NJ
Frequent visitor to Arlington as both my children live there. We planned a Mother's Day visit and bought a pre-paid 3 nite stay. Plans had to change and the hotel was totally inflexible about providing any recourse. OK, I get a penalty for one nite stay, but we forfeited almost $400 for all 3 nites. So what's so special about...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear SuperSpy,
Unfortunately the discount offered on the prepaid rate is available only as a fully paid and non-changeable reservation as stated at booking. However, you can always call the hotel directly or our reservation team to look into other great rates we offer that are modifiable. We understand travel plans change and we strive do our best to accommodate...
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Apex, North Carolina
2 reviews
Right near Ballston Metro stop === a short ride into DC. It has been a long time since I have experienced such uniformly pleasant, helpful staff, Great value as well for the location.
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear R0semary48,
We are delighted to hear you found our hotel to be a great value and consistently pleasant! Thank you for taking the time to share your experience! Be Well.
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Houston, Texas
2 reviews
1 person found this review helpful I am a very loyal Starwood fan. Yes, not all hotels are as nice as they once were and every once in a while the service is lacking, but this Westin is one of the best in the Starwood portfolio. I bring middle school kids to the DC area every other year and I frequently am in the DC area...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear aaroniah,
We greatly appreciate your continued loyalty and detailed review! We are glad to hear that all of your experiences with the hotel from group sales to personalized service consistently exceeded your expectations. It is refreshing to hear that you were able to enjoy our genuine service that is truly ‘beyond the ordinary.’ We look forward to your return...
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Washington DC, District of Columbia
I stayed here during a final round of interviews with my new employer, and was pleased overall. The room felt clean, the bed slept well, the metro was just a few blocks away, and the huge windows let in great light -- though the view of the construction zone across the street wasn't the most scenic. The cheery staff made...
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
May 24, 2011
Dear elizzy_bennet,
Thank you for your recommendation for business travelers and kind comments on our ‘cheery’ staff. We do have refrigerators upon request, so please do not hesitate to ask! We have an earnest desire to satisfy your needs and we hope you can take advantage of all Westin has to offer in the future. Take Comfort.
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Staunton, Virginia
1 person found this review helpful We wanted a hotel near Arlington Cemetery, and got lucky when Hotwire offered an excellent rate on this great hotel. Very clean room, nice bed, (no sign of bedbugs) and wonderful, efficient staff everywhere in the hotel. There really isn't any choice for parking except to Valet ($22/day plus whatever you tip for ins and outs--very reasonable for DC area)....
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Blake Triplett, Manager at The Westin Arlington Gateway, responded to this review
April 15, 2011
Dear Travelgirl898,
We are happy to hear you felt ‘lucky’ to stay at our hotel! Thank you for your comments on our ‘reasonable’ and ‘quick’ valet parking. We apologize you found our restaurant to be just average, but we are proud to announce that we have just rolled out an exciting new menu focusing on fresh, farm-to-table Italian cuisine. Be...
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1-10 of 167 reviews
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