While the property itself is great, clean and well-maintained the level of service from staff at the front desk and restaurant is very poor and should be an embarrassment to the Melia chain. Rooms were not ready until 4pm and that was only through pressuring front-desk who did not seem in any hurry to do anything nor really care. While...

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The hotel offered a great rate (75uss incl brf) which was a good value We stayed here before and after cruise., and where positively surprised pro's; friendly staff, size of rooms, breakfastbuffet, pool, early check i/late check out at no charge, a shuttle at 10,-uss pp one way was offered to cruiseterminal On the negative side; no recognition off sol...

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Melia was not bad, staff was very friendly,transportation to the free zone, free breakfast, the room was very comfortable. wish they had some activities in the hotel to do. nothing to do after dinner. should get some games, billiards, ping pong table. etc

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Please, if you want to have any clients at the end of your trip, don't ever bring anyone here. The embarrassment had no limits: there was no AC, there was no concierge, there are bed bugs, the food is horrendous, there is no entertainment at night, they advertised a Casino...closed!, the only ones who seem to have free range in...

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My husband and I stopped there by three days in July, 2010. The room was average, nothing great and also the food. While we were doing the check out, a customer next was making a claim about $500 more that he got in his account. That was suspicious for us, because in our bill the included a third person with...

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Problems with A/C made staying there miserable. We had to leave after 1 night (had scheduled 3 nights). They had plenty of fans to give us, leading me to believe this is a common problem, and a local person told me they have been having problems for a year or so. I was here last year in June and July...

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Bad service, unkindly and indifferent. Our rooms had not air conditioning, just a small fan to hold us through the night. I ask them what was going on and they said it was compressor troubles. i booked an executive room on expedia for $25 more and all I got was a double with personal beds not queen sized. The clerk...

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There was no air conditioning; they lied about it, said it would be fixed (we later learned it had been broken two months). They refused to reduce the rate as compensation. The hotel bathrobe had an old keycard in it; it was dirty and smelled. Left bathrobe on the wet bathroom floor, and they hung it back up. The safe...

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Stayed at this Hotel for a business trip with my Dad for one week. Was the best hotel around the colon zone area at that time. So it was the best business travelers could have gotten in terms of pleasure and good service. This Hotel was actually not that bad considering it doesnt have the name "Marriott" or "Hilton" behind...

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