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Hilton Garden Inn Albany Airport
Hotel class
800 Albany Shaker Road, Albany, NY 12211
What travelers say about Hilton Garden Inn Albany Airport
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Friendly and helpful(3)
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Saratoga Springs(3)
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Front desk staff(3)
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Very nice(3)
Reviews you can trust
Spinvisje
Itterbeek
3 reviews
Reviewed April 16, 2011
Near to the airport, free shuttle to nearby places and from and to the airport, free coffee witch came in very handy due to jetlag, small restaurant for breakfast en dinner (no Michelin star but food was certainly OK), very friendly staff, small pool and hot tub and a small gym, great bed, free internet.... Although near to the airport,...
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Thank you for taking the time to write a review of our hotel. I'm so glad you enjoyed your stay and I hope we will see you again soon.
Cassie Cramer, Sales Manager
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chickie-b
farmington Hills MI
89 reviews
Reviewed April 8, 2011
Stayed here for two nights on a business trip for a very pleasant stay. Friendly and helpful staff. Just across the street from the airport, although quiet, so I had a very good night's sleep. Complimentary shuttle from airport and other nearby places. Check-in was easy and the room was immaculate and spacious, with a very comfortable bed similar to...
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Thank you for the great review! I'm so glad you enjoyed your stay and were able to take advantage of many of the amenities we offer our guests. I hope we'll see you again soon.
Cassie Cramer
Sales Manager
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shynk
Ontario, Canada
9 reviews
Reviewed March 21, 2011
So my husband and I were driving to Boston and decided to stop in Albany for the night. We rolled up around midnight needing some rest before finishing the drive the next day.
I walked up to the front desk and asked the male staff if there were rooms availble. He said "this is a pretty expensive hotel you know"..............I...
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I sincerely apologize for the poor experience. We have addressed your comments with the appropriate staff so that this will not happen again. We strive to create a positive, enjoyable experience for all our guests and I'm sorry that you were not treated with respect. I hope you will give us another chance to create the experience for you.
Cassie...
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soccer5
Hannibal, New York
1 review
Reviewed February 24, 2011
Very nice all around. Was there for a soccer tournament - had to stay an additional night due to bad weather on the Thruway for trip home. Service was excellent - began at check-in and never stopped. Brandon at front desk was more than helpful and accommodating to any of our requests. Hotel was very full on our second night...
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Thank you so much for your positive review. Providing wonderful service to our guests is our top priority and we love to hear about our guests having a great experience.
Booking the bed and breakfast package is a wonderful suggestions. It includes our hot, cooked to order breakfast each morning of your stay.
Thank you again and I hope will...
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Sweetbabo...
Kingston, New York
15 reviews
Reviewed February 22, 2011
1 person found this review helpful
I recently stayed here as I was flying out the next morning at 7:30 a.m. The hotel has just undergone some renovations. The lobby was very pretty with all these little nooks and crannies that you could in. The bar area was also very nice although not enough seats at the bar itself. The bartender and cook were very attentive....
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kylie1234
New York City, New York
1 review
Reviewed February 3, 2011
Stayed here for two nights on business in January. The room wasn't clean - found long hairs that weren't mine on the pillows upon entering the room.
Tried calling down, but could not get anyone to answer and the person who did answer did not seem phased by it.
It's near the airport, but so are other clean hotels with...
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I sincerely apologize that you had a poor experience at our hotel. We take the cleanliness of our rooms very seriously and I'm sorry that it was not up to your expectations. We will be addressing your comments with the staff. I hope that you will give us another chance to impress you on your next trip to Albany, NY.
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PolishRif...
Buffalo, NY
6 reviews
Reviewed January 17, 2011
My family and I have been here a few times now, and it's a great spot for vacationing in Saratoga Springs, it's about 30 minutes to the track but the price is great. We didn't spend lots of time at the hotel other than for sleeping, but it's extremely clean and comfortable. Desk/cleaning staff extremely helpful with anything you need....
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tksherida...
New York City, New York
1 review
Reviewed November 8, 2010
We had stayed at the Hilton Garden Inn several times but when we arrived Friday afternoon we were pleasantly surpirsed to see the renovated lobby and restaurant area.
When we got to the room, the room alos was renovated. It was comfortable and welcoming.
In addition to a nice pleasant place to spend a night, the staff was alll very...
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Thank you for taking the time to write a review of our property, Mr. Lennon. We appreciate your comments and hope to see you again soon.
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parravani
Bridgeport, Connecticut
1 review
Reviewed October 7, 2010
The hotel was very clean and the staff was nice. I have stayed here a few times to visit family in the area and I always enjoy my stay.
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elbojbb
NY
18 reviews
Reviewed September 28, 2010
Spent a couple of nights in this recently refurbished hotel. Except for the fact the shower drain was very slow, the room was as close to perfect as I've ever encountered in my half century of life.
The tract of land is very near the airport, but is so secluded that you'd never know it. The restaurant food is quite...
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