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We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari. Hilton Tokyo Hotel, Shinjuku
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Hilton Tokyo
TripAdvisor Popularity Index
Ranked #2 for business in Shinjuku
“Would love to stay there again”
May 30, 2011
- verena_amber
“Good choice for leisure or business in Tokyo”
May 30, 2011
- Rondiki
Call now to book: 1-800-45-HOTEL from hotels.com
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What travelers say about Hilton Tokyo
Reviews you can trust
1-10 of 403 reviews
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Singapore
It was a short 3-night stay for me at the Tokyo Hilton but I enjoyed my stay pretty much. I liked that the room design adapted a little local flavour in that the glass windows had a white sliding panels to block off the light (and also the cold too) from outside instead of the usual curtains as we are...
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Dunfermline, United Kingdom
2 reviews
We made the booking for this hotel back in November 2010 before the earthquake in the North-East of Japan and we were not sure what to expect. Front desk staff and management welcomed us on arrival like celebrities and showed us to a junior suite on the executive floors with great views over Tokyo. I would recommend booking the executive...
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Salt Lake City, UT, USA
Good location, rooms, property, access to everything, very nice restaurants, etc.
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
May 13, 2011
Thank-you sincerely for your positive feedback and my team is very happy you enjoyed your stay with us.
We look forward to welcoming you back to the Hilton Tokyo and trust you had a good trip home to the USA.
Regards
Jamie Mead
General Manager
Hilton Tokyo
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Kungalv, Sweden
Efficient check-in despite a busy time of the day. Very friendly staff. The rooms are fairly big and well equipped with iron and ironing board in each room. Very comfortable beds. There could have been a wider range of TV channels for a western traveller, but that is a minor drawback as there was very little time to spend in...
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
Thank-you for taking the time to provide your most valuable feedback.
I was very pleased to hear that you enjoyed our product and service and I will share your feedback with my team.
In regard to the selection of English TV chanels, I apologise if we did not fully meet your expectations and I would like to assure you that...
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Austin
2 people found this review helpful The Tokyo Hilton has succumbed to a current Japanese trend for new B-class hotels -> there are absolutely no drawers of any kind in the rooms. The room is spacious enough and has a rather futuristic look - the desk is a sheet of glass. However, there new room designer has either never stayed in a hotel for more than...
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
Thank-you for choosing to stay at Hilton Tokyo and I am glad you appreciated the service and personality of my team and in particular that of our door team. I will definitely share your feedback with them.
Regarding your comments on no drawers and shelves in the room I do apologise if you had difficulty accessing them. All rooms at...
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Perth, Australia
1 person found this review helpful i booked the room through the hotel website; requested to get upgrade to a Junior Suite for a fee. The suite was spacious, but the bathroom was way too small for a suite, so small it was impractical. The suite comes with an access to the Executive Club Lounge, excellent breakfast, and ok pre-dinner drinks. As I was staying on...
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
Thank-you for your feedback and I am very happy that you enjoyed your stay with us in Tokyo and in particular the comfort of our suites.
Regarding your feedback on bathroom design, we have a number of different bathroom configurations available and when you next return to Tokyo please do let us know and we will ensure we allocate a...
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singapore
1 review
2 people found this review helpful This is the second time we booked a Executive Club room with all the complementary services included but was a disappointment. The hotel was full on/after New Year Days. The Executive Breakfast/Cocktail hour room was too small to accommodate everyone, we had some occasions to stand (for evening cocktail hour) or Q with others (breakfast/cocktail) or being sent outside near...
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
Firstly my sincere apologies for the belated reply to your feedback.
Thank you for choosing Hilton Tokyo and I am pleased that you were impressed with our location and accommodation.
I would however like to apologise for the congestion experienced over this holiday period where the Executive Lounge was very busy with guests over an extended time period. Generally this...
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New Orleans, Louisiana
1 person found this review helpful Everything is top notch, as to be expected at a Hilton - but the drinks were insanely expensive. Had breakfast & it was 3,400 yen (approx. $40).
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
Thank-you for your feedback.
Hilton Tokyo is committed to delivering excellence in hospitality and we are all very happy that you were able to leave with that impression.
Sincerely
Jamie Mead
General Manager
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Buffalo, New York
1 person found this review helpful Took a long time to get to hotel from NRT but it was great to see the city. Excellent staff and rooms. There are some shopping under the hotel. The best executive lounge ever. Great food, breakfast and drink selection. Spa services are great too.
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Jamie Mead, General Manager at Hilton Tokyo, responded to this review
April 18, 2011
A very sincere thank-you for your positive feedback on our hotel and hospitality.
My team is focussed on exceeding our guests expectations and I am particularly pleased you enjoyed our beautiful Executive Lounge.
I look forward to welcoming you back to Hilton Tokyo.
Sincerely
Jamie Mead
General Manager
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Hong Kong, China
1 person found this review helpful We stayed at this Hilton for three nights. Had a good experience throught with: the Service - front desk staff were especially helpful and welcoming rooms; the F&B - excellent breakfast buffet; the rooms - reasonable size by Japanese standards; and the gym - good variety of equipment. The location isn't all that great - 10 minute hotel shuttle ride...
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1-10 of 403 reviews
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