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We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari. BEST WESTERN Shinjuku ASTINA Hotel Tokyo
BEST WESTERN Shinjuku ASTINA Hotel Tokyo
Shinjuku
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1-10 of 231 reviews
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Australia
2 reviews
Staying in BEST WESTERN Shinjuku ASTINA Hotel was fantastic. Staff was so accommodating and friendly and both my wife and I had a wonderful time. We would definitely go back there again.
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
May 23, 2011
Dear Tracysansan,
Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent visit at our Hotel. We certainly enjoyed having you with us.
We consider dedicated and competent staff members our most valuable
asset. They were pleased that you acknowledged their efforts.
We appreciate your patronage and hope you will...
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Adelaide
We stayed in this hotel for 6 nights late April-May.Despite being located in red light district of tokyo it was not blatantly in your face.Love to know who the guys in the balck suits and white shirts are???? Room was clean,breakfast very good for the price, easy to find thanks to fellow Trip advisors reviews!!!
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
May 20, 2011
Dear AnnieWoAdelaide
I want to thank you for staying with us.
Kabukicho is an entertainment in Shinjuku, Tokyo, Japan. Kabukicho is the location of many bars, shops, restaurants, and nightclubs, and is often called the "Sleepless Town" . The district's name comes from late-1940s plans to build a kabuki theater although the theater was never built, the name stuck.The area...
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Los Angeles, California
Hotel was at an excellent location for our purposes. Close to dinning and entertainment areas. Very convenient to the subway station that we used for both local transportation as well as for getting to the Tokyo terminal for the high speed (Bullet) trains. As commented in other reviews, it can be a bit of a challenge to find the hotel...
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
May 20, 2011
Dear JP-Hollywood
Thank you for taking the time out of your busy schedule to write such a complimentary comments.It is always gratifying to know that our performance was effective and appreciated. I
am grateful you took the time to let us know of your satisfaction.
In this area, the number of those who get on and off of top of...
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Budapest, Hungary
2 reviews
We stayed here for 3 weeks altogether. The location is perfect. We did not go out at night, but took a walk a few times around the area in late hours, and found that Shinjuku is really a phenomenon, and honestly, I would not like to walk there alone so late. The hotel was clean, staff were very polite and...
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New York City, New York
1 review
After a big natural disaster, I visited Tokyo. Hotel and staff was calm and friendly. Moreover, after the disaster, some train and flight information were adequately updated. Shinjuku-Tokyo is safe, hotel has neither the power failure nor the suspension of the water supply in the electricity shortage. The foreigner was very few probably because of this influence. The hotel does...
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Singapore
Stayed here in February. Hotel is great value for money, especially if you're on a budget. Stayed in an upgraded room - nice bed and shower, but be prepared - the room is really small. With two big pieces of luggage, we could hardly walk anywhere. However, it is great value for money, and the staff are helpful and friendly....
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Noosa, Australia
I've been staying at the Best Western since it firstd. I generally stay once or twice a year. I would not normally review a hotel twice on Trip Advisor, but in this case it's time for an update. When the Best Westernd, it was very impressive. Good staff, snappy service, lovely rooms and so on. It seemed that...
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Ian_Pratt has 1 more review of BEST WESTERN Shinjuku ASTINA Hotel Tokyo
ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
March 30, 2011
We wish to express our gratitude again for having visited us.
However, you not having become a stay that you are satisfied is very regrettable of us.
I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will...
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Hong Kong, China
This is an average business type hotel. Very clean and with polite helpful staff but: -location is not as convenient as stated: it is 15mn walk from shinjuku station/subway -it is in the middle of the red light district (no worries it is as safe as the rest of tokyo but clearly not supercharming...you are always sollicited and the bars...
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
March 30, 2011
Thank you for taking the time out of your busy schedule to write such a complimentary comments.
For about the access from Shinjuku sta EAST exit,
1)advances on the road between kank of MIZHO and ABC-MART, goes there
2)advances toward and the right in Main street(Yasukuni-Dori) and it goes to traffic lights
3)extend on the main street(Yasukuni-Dori), and advance between...
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Singapore, Singapore
Wifi is only available at lobby area. quite a walk from the station. surrounding area is abit complicated from the night life going on. front desk staff don't seems too friendly. I prefer hotel managed by japanese
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
March 30, 2011
We pride ourselves on our professionalism in the business of making our Guests comfortable and greatly appreciate your taking the time to let us know how we can improve.
I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. We will all take immediate corrective action.
Thank you for your...
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Perth, Australia
I've stayed twice in Tokyo before and the hotels have been either too expensive or pretty crap and old. Best Western Shinjuku is relatively new, so it's nice and clean. The rooms are pretty small, but that's pretty standard for Tokyo. We got the standard single and managed to fit fine. The bathrooms are super clean and much roomier than...
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ASTINA20080323, お客様担当マネージャー at BEST WESTERN Shinjuku ASTINA Hotel Tokyo, responded to this review
March 30, 2011
It is always gratifying to know that our performance was effective and appreciated. We are grateful you took the time to let us know of your satisfaction.
About facilities, a lot of guests are still liking WI-FI use (It is possible to use it only lobby now). Our target is an introduction of WI-FI. A lot of hotel stays guest...
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1-10 of 231 reviews
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